Hello garth3368, Welcome to the Webroot Community, Are you installing Webroot for the first time or is this keycode a renewal keycode? If this is a renewal. Please follow below: To activate a new keycode:.
Open the SecureAnywhere interface (click the Webroot icon in the menu bar, then select Open Webroot SecureAnywhere from the drop-down menu). From the main window, click My Account.
In the My Account window, click Activate a New Keycode. Enter your new keycode in the box labled Enter your keycode to activate your software and click Activate. Note: If you get an error message when trying to activate a new keycode, be sure that you have entered the keycode properly. Many times the characters i/1, o/0, s/5, b/8 and others are confused when the user types the code in manually. When installing from an email, you can copy and paste the keycode directly into the installer.
To copy and paste your keycode, highlight the full keycode with your mouse, right-click the selection, and select Copy from the context menu (or press Command+C on your keyboard). When prompted for the keycode, place your cursor in the keycode entry box, right-click, and select Paste from the context menu (or Command+V).
EDITED: May I also add if you are having issues with Webroot you can always free of charge with your active subscription. Hi garth3368, Would you want to try a uninstall/reinstall of Webroot? If so look below.most of the time this will fix things.
To uninstall Webroot SecureAnywhere, follow the instructions below. Shut down SecureAnywhere by clicking the Webroot icon in the menu bar and selecting Shut Down SecureAnywhere.
If prompted, confirm that you want to shut down SecureAnywhere. Open the Finder by clicking the Finder icon in the dock.
Open the Applications directory. Click and drag the Webroot SecureAnywhere program icon into the Trash in the dock. A confirming window appears. Click Uninstall. Webroot SecureAnywhere is now uninstalled. There is no need to restart your computer. Reinstall Webroot.
You can install SecureAnywhere on Mac OS X 10.7 and above. An Internet connection is required to install the software. To install the software:. to download the SecureAnywhere installer to your Mac.
Or if you have the Best Buy Geek Squad Subscription service. Double-click wsamac.dmg to open the installer. Drag the Webroot SecureAnywhere icon into the Applications folder.
Open the Applications folder by double-clicking the folder icon. In the Applications folder, double-click the Webroot SecureAnywhere icon to begin activation. In the first activation window, select a language from the drop-down box and click Next. Note: Make sure you select the desired language.
Once SecureAnywhere installs. You cannot change it. In the first activation window, enter your keycode and click Activate. If you upgraded to Mac Sierra, please for important information. So a reinstall should help- your issue. Otherwise Support will clear this up for you.
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