The Telstra Air® App enables you to access Australia’s largest Wi-Fi Network at over 1 million hotspots across Australia and over 19 million Fon hotspots overseas. You can take part if you have an eligible Telstra personal mobile or Telstra home broadband service and compatible gateway.
With the Telstra Air® App you can connect to our hotspots when you’re out and about. The app will automatically connect you to the Telstra Air Network® when you’re within range. THINGS YOU NEED TO KNOW iCloud Keychain is a service provided by Apple which allows you to store usernames and passwords, making it easier for you to log in without having to re-enter your username and password when using your Apple devices. If you choose to use iCloud Keychain, then your use iCloud Keychain is subject to Apple’s Privacy Policy For more Information about Keychain, check out Apple’s FAQ https://support.apple.com/en-us/HT204085. Fairhills, Needs work Where to start. It seems whenever the app is updated, which is quite frequently, the account details become corrupted and it's necessary to login again as until one does, it's not possible to login to Air hotspots. Not really the best way to operate for a hotspot management app.
The following are not really app related suggestions but product related. Needs a disconnect button as the 3 device limit is very restrictive and having to wait the 20 or 30 minutes required for a device to disconnect so another can be connected is a bit frustrating. I have anything up to 5 devices I'd like to connect. A feedback button would be great as there doesn't seem to be anywhere that I can find to provide feedback on the product. Things like suggestions for hotspot placement would be a good start. Why is the west coast of Australia so short changed on this?
Towns such as Carnarvon, Kalbarri, Exmouth, Tom Price, Karratha and Port Hedland to name but a few have many visitors but don't have Telstra Air hotspots. Fairhills, Needs work Where to start. It seems whenever the app is updated, which is quite frequently, the account details become corrupted and it's necessary to login again as until one does, it's not possible to login to Air hotspots.
Not really the best way to operate for a hotspot management app. The following are not really app related suggestions but product related. Needs a disconnect button as the 3 device limit is very restrictive and having to wait the 20 or 30 minutes required for a device to disconnect so another can be connected is a bit frustrating. I have anything up to 5 devices I'd like to connect. A feedback button would be great as there doesn't seem to be anywhere that I can find to provide feedback on the product. Things like suggestions for hotspot placement would be a good start.
Why is the west coast of Australia so short changed on this? Towns such as Carnarvon, Kalbarri, Exmouth, Tom Price, Karratha and Port Hedland to name but a few have many visitors but don't have Telstra Air hotspots. Womick, Stop updating Seems that only every thrid update works as designed. After updating this morning, i had to re-enter my credentials. Then when i connected this afternoon, re-entered the credentials again. Walked out of range then back again, re-entered the credentials again. How about a failed to connect button to press when it did not connect.
This way feedback can be automated with location, helping Telstra identify specific areas with problems as well as probems with the app. Womick, Stop updating Seems that only every thrid update works as designed. After updating this morning, i had to re-enter my credentials. Then when i connected this afternoon, re-entered the credentials again.
Walked out of range then back again, re-entered the credentials again. How about a failed to connect button to press when it did not connect. This way feedback can be automated with location, helping Telstra identify specific areas with problems as well as probems with the app. GRM in QLD, Not Working Correctly This app has been dysfunctional since the most recent Telstra Air updates on my three iOS devices: two iPads and an iPhone. After selecting Telstra Air in Settings - Wi-Fi, the app momentarily connects to the Telstra Air network for about 2 seconds and then disconnects - as stated above this issue occurs on all 3 devices since the most recent app updates. It disconnects when the 'Choose a Network' circle/ ring is shown looking for additional Wi-Fi networks.
I never had this issue before the recent app updates and previously Telstra Air was fairly stable. GRM in QLD, Not Working Correctly This app has been dysfunctional since the most recent Telstra Air updates on my three iOS devices: two iPads and an iPhone. After selecting Telstra Air in Settings - Wi-Fi, the app momentarily connects to the Telstra Air network for about 2 seconds and then disconnects - as stated above this issue occurs on all 3 devices since the most recent app updates. It disconnects when the 'Choose a Network' circle/ ring is shown looking for additional Wi-Fi networks. I never had this issue before the recent app updates and previously Telstra Air was fairly stable.
Manage your Telstra services in one place, with the Telstra 24x7® App. If you’re a Telstra Personal or Small Business customer, it’s a smarter way to control your account. Check your estimated usage, pay bills, get support and much more, all from your iPhone or iPad. To get started, simply download the app and log in with your Telstra ID.
In this version of the Telstra 24x7® App we’re introducing Telstra Device Locator: Device Locator has been designed to help our customers locate lost mobiles and SIM-enabled tablets on their Telstra account - quickly and easily. Using the new app feature, Telstra customers will be able to: 1. See the last known location of compatible mobiles and tablets on a map 2. Send tailored messages to a lost device (letting people know who to contact if they pick up a lost phone) 3. Make a lost device play a sound to help locate it (for Android phones, this will work even when they’re on silent) 4.
Contribute to the Telstra’s Bluetooth Locator Community By choosing to opt-in for location permissions they’ll also become part of the Telstra Locator Bluetooth locator community which allows Telstra mobile customers to securely and anonymously help other customers find lost valuables. We’ve got more information about this and our Location of Things technology for customers who’d like to know more. Visit us at We’re really excited to launch this new and innovative feature and ask for your support via feedback you have while using Device Locator. You can reach out to us via the Give Feedback option in the Profile tab. 33.0.0.16740 29 Oct 2018. Stevlor, Deleted I’ve now deleted this app as it never works.
Sloppy with no intuitive navigation or features. It says I’m logged in but always says that due to technical difficulties, I can not access my data or bills. Then tells me I’m not logged in. I then try logging in and it tells me it doesn’t recognise my details but sends me an email to tell me my login details.
I then click that and it sends me another email to say it doesn’t recognise me. Tells me to ring a number.
Ring that number and stay on hold for 23 mins. The idiot on the other end apologised and said he couldn’t help me but would get someone to ring back that could. That was 27 hours ago. Well at least I’ve managed to organise swapping over to Optus for all of my services in that time. No wonder Telstra shares are going down the toilet.
About time I sell those too. Bye bye Telstra. Developer Response, Hey Stevlor, sorry for the frustrating experience.
If you decide to give us another go and we can do anything to help, please don't hesitate to get in touch with us here: www.Facebook.com/Telstra or here: www.Twitter.com/Telstra. Stevlor, Deleted I’ve now deleted this app as it never works. Sloppy with no intuitive navigation or features. It says I’m logged in but always says that due to technical difficulties, I can not access my data or bills. Then tells me I’m not logged in. I then try logging in and it tells me it doesn’t recognise my details but sends me an email to tell me my login details.
I then click that and it sends me another email to say it doesn’t recognise me. Tells me to ring a number. Ring that number and stay on hold for 23 mins. The idiot on the other end apologised and said he couldn’t help me but would get someone to ring back that could.
That was 27 hours ago. Well at least I’ve managed to organise swapping over to Optus for all of my services in that time. No wonder Telstra shares are going down the toilet. About time I sell those too. Bye bye Telstra. Developer Response, Hey Stevlor, sorry for the frustrating experience.
If you decide to give us another go and we can do anything to help, please don't hesitate to get in touch with us here: www.Facebook.com/Telstra or here: www.Twitter.com/Telstra. Mtabalele, What a stupid app ( it really is no stars ) What weird geeks devise a system where on one app, your password is recognised and declined on another, using the same account and password. And best of all, the response from Manila ( I feel very sorry for those people, they are only allowed to apologise, not ever to fix issues), was “ we are not trained to resolve this “).
Telstra is becoming even more dysfunctional, it does not recognise that it is a failing shambles. It still acts as though it was the PMG Department without any competition. The only reason that it does not sink, is that it’s competition are from Singapore and the US, Who think that if you market well you can ignore providing a service or functioning product. WE NEED A ROYAL COMMISSION INTO TELCOs, it would be even more embarrassing for them than the Banking one was for banks and insurance companies. Developer Response, Hi there. Thanks for taking the time to provide your feedback. We would love to assist in making sure your international roaming is set up so that you do not encounter this in future.
If you would like to chat to us via or we can have a chat with you in regards to this. Cheers, Scott. Mtabalele, What a stupid app ( it really is no stars ) What weird geeks devise a system where on one app, your password is recognised and declined on another, using the same account and password. And best of all, the response from Manila ( I feel very sorry for those people, they are only allowed to apologise, not ever to fix issues), was “ we are not trained to resolve this “).
Telstra is becoming even more dysfunctional, it does not recognise that it is a failing shambles. It still acts as though it was the PMG Department without any competition. The only reason that it does not sink, is that it’s competition are from Singapore and the US, Who think that if you market well you can ignore providing a service or functioning product. WE NEED A ROYAL COMMISSION INTO TELCOs, it would be even more embarrassing for them than the Banking one was for banks and insurance companies.
Developer Response, Hi there. Thanks for taking the time to provide your feedback. We would love to assist in making sure your international roaming is set up so that you do not encounter this in future.
If you would like to chat to us via or we can have a chat with you in regards to this. Cheers, Scott. Alwaysapple117, Technical difficulties There’s been a lot of updates done to this app.
The best one of recent was the UI changes to the app. However after every update and every month goes by I get a bill. When I try to pay it in the app it just says “technical difficulties. Try again later” I don’t want to set up direct debit with Telstra but how can your app where you control your account not have been fixed to pay bills. Finding my account number and login details to the Telstra website and entering the details in the pay a bill when the app should handle that very well. All the other carriers apps allow to pay bills Developer Response, Hey alwaysapple117, thanks for the candid feedback, we've worked hard so hearing that it's appreciated it fantastic, though apologies for your payment frustrations.
Are you logged into the app with your TelstraID? If not some functionality is unavailable until you do so.
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If you are and continue to have problems, head over to tel.st/appfeedback and we'll collect some details so the support team can get in touch and check it out with you. Alwaysapple117, Technical difficulties There’s been a lot of updates done to this app. The best one of recent was the UI changes to the app. However after every update and every month goes by I get a bill. When I try to pay it in the app it just says “technical difficulties.
Try again later” I don’t want to set up direct debit with Telstra but how can your app where you control your account not have been fixed to pay bills. Finding my account number and login details to the Telstra website and entering the details in the pay a bill when the app should handle that very well. All the other carriers apps allow to pay bills Developer Response, Hey alwaysapple117, thanks for the candid feedback, we've worked hard so hearing that it's appreciated it fantastic, though apologies for your payment frustrations. Are you logged into the app with your TelstraID?
If not some functionality is unavailable until you do so. If you are and continue to have problems, head over to tel.st/appfeedback and we'll collect some details so the support team can get in touch and check it out with you.